Last updated: June 2026
1. Overview
This policy explains when you can cancel an order and what is refundable. It applies to fees paid to Business Formation Australia (ABN 66 289 309 387) for our registration services, and forms part of, and should be read with, our Terms of Service.
It helps to understand that your order can include two kinds of cost:
- Our service fee — what we charge to prepare, check and lodge your application and support you through the process.
- Government fees — statutory fees we pay on your behalf to ASIC, the Australian Taxation Office (ATO) or the Australian Business Register (ABR). These are set by the government, not by us.
Where a price is shown as inclusive of government fees, the two are combined into the one price you pay.
2. Cancelling Before We Lodge
You can ask to cancel any time before we lodge your application with the relevant government body:
- If we have not yet started preparing your application, we will refund the full amount you paid.
- If we have started but not yet lodged, we will refund the amount you paid, less any government fees we have already paid on your behalf and a reasonable administration fee for the work already performed.
We will always tell you the amount of any deduction before processing the cancellation.
3. After We Have Lodged
Once an application has been lodged with ASIC, the ATO or the ABR:
- the government fee component is non-refundable, because it has already been paid to that body and we cannot recover it; and
- our service fee is non-refundable once the work has been completed, as the service has been delivered.
4. If Your Application Is Rejected or Delayed
Government bodies assess applications against their own legal requirements and may reject one — for example, where a business or company name is unavailable, too similar to an existing name, or does not meet eligibility rules. If this happens:
- we will work with you to correct and re-lodge the application where possible, and we will not charge an additional service fee to do so;
- government fees already paid to a third party may not be recoverable, and a fresh government fee may apply to a re-lodgement; and
- if the application cannot proceed at all, we will refund our service fee for any work not yet performed.
Processing times we quote are estimates only. We do not provide refunds for delays that are caused by a government body, by identity or document verification, or by information being incomplete or supplied late.
5. Free Registrations
Some registrations (such as GST and PAYG withholding, and an ABN included with a company registration) are provided at no additional charge. As no fee is charged for these, there is nothing to refund if they are cancelled.
6. Changing Your Order
If you selected the wrong service or need to change details, contact us as soon as possible. Before lodgement we can usually update your order or cancel it under section 2. After lodgement, changes may require a new application and new government fees.
7. Duplicate or Incorrect Charges
If you are charged more than once for the same order, or charged in error, we will refund the duplicate or incorrect amount in full.
8. Your Rights Under the Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). If a service is not supplied with due care and skill, or is not fit for the purpose we represented, you may be entitled to a remedy. Nothing in this policy excludes, restricts or modifies any right or remedy you have under the ACL or any other law that cannot lawfully be excluded.
9. How to Request a Refund or Cancellation
Email us at support@businessformationaustralia.com.au and include:
- your full name and the email address used for the order;
- your order reference (for example, BFA-XXXXXX); and
- the reason for your request.
We aim to respond within 2 business days (Mon to Fri, 9am to 5pm AEST).
10. How Refunds Are Processed
Approved refunds are paid to the original payment method through our payment provider. Refunds are typically processed within 5 to 10 business days, depending on your bank or card issuer.
11. Contact Us
For any questions about this policy:
Business Formation Australia
ABN 66 289 309 387
Email: support@businessformationaustralia.com.au